Customer Service

Please direct all questions and inquiries to: info@laurel-patrick.com Please note that our general business hours are Monday–Friday, 10am–6pm EST when awaiting a response. 

Materials and Care

The inherent nature of metal causes brass to develop a natural patina over time from exposure to oxygen and moisture from the skin. You can restore the luster on the surface using the treated polishing cloth provided. To preserve the look of the jewelry, keep it clean and dry, and in the original cotton pouch it came in.

We believe in keeping it real by using solid ethically sourced materials. Note we refrain from plateing our jewelry because plating wears off over time and is often unable to be easily restored. We hope you love your jewelry enough to be a future family heirloom.

Laurel Patrick is designed and handcrafted in New York City. Each piece is created using the finest materials note, there may be slight variations due to the handmade nature of our products.

Returns and Exchanges

If you are not completely satisfied with your purchase, you can send it back to us for an exchange within 12 days of receipt. Monogram pieces are final sale and are not eligible for return or exchange in addition to any other customized items.  Please print our return form and fill it out and include it in your package, as well as your original receipt. For your protection, please pack your return item securely and return your order with an insured track-able courier and retain your receipt. Laurel Patrick LLC. is not responsible for items damaged or lost in transit. We cannot refund shipping charges on returned, exchanged or damaged items. We are unable to accept returns of worn or damaged items.

Please click here to download .pdf Return Form.

 

Repairs

We will repair items purchased within 60 days of purchase. Additionally we will re- polish your jewelry to it original luster anytime free of charge. Please note that Laurel Patrick LLC. is not responsible for shipping charges on repair items. Please contact us first for repair authorization at: repairs@laurel-patrick.com 

Privacy Policy

We will not sell, share or trade any information you supply to us with a third party either from transactions on this website or signing up for our guest list.

Copyright 2015, All Right Reserved. The content of this site and jewelry designs pictured are copyrighted under the United States copyright laws and is the property of Laurel Patrick LLC.